Posted on April 22nd, 2008 by Sandra Reed
Ego is the unobserved mind that runs your life when you are not present as the witnessing consciousness.
- Eckhart Tolle, The Power of Now
A couple contacted my husband several months ago about building a new home. We spent many hours taking them through the design process, finding out specifically what they wanted in their new home, and how their budget could best be utilized. They spent several thousand dollars purchasing a lot, paying for my husband to do the home design, and installing a septic on the home site. The building permit is now ready to pick-up. Our clients are at the final decision making stage. The only question remaining is will they or won’t they sign the construction contract…
As we were going through this process, the housing market took a nose dive. Suddenly the perception of our clients, and most of those folks in the market to build a new home, is that they should be paying a price per square foot comparable to existing houses that have decreased in value significantly.
Consider this scenario. If you were a home builder paying astronomical gas prices, which affects every part of the building supply industry; you had to deal with suppliers and subcontractors who also have rising costs; and you had employees who expect to eat and pay their bills regularly, does it make sense that any of your costs would be going down? I think not…
So, here we are at a crossroads with our customer. Their perception and our reality are very different, and ne’r the two shall meet. Where does this leave us? How do we overcome the disparity between us and our customers?
As well as looking for ways to cut costs and get the best prices on materials possible, it’s part of our job to educate our customers about what’s going on in the building industry, and the value we can add to their project. What is not in our best interest is criticizing, judging, and allowing bad feelings to dominate our lives until it carries over into our business relationships, which could lead to the death of our business.
Here are five strategies to help you overcome negative feelings and move into a positive mode of caring for your customers and your business, when you are faced with a similar situation.
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